Cricklewood Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Cricklewood Carpet Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to these terms in full. They are intended to be clear, fair, and consistent with applicable UK consumer law, while also protecting both the customer and the service provider. For the avoidance of doubt, these terms apply to carpet cleaning and related fabric care services only, unless otherwise agreed in writing.

Throughout these terms, references to “we”, “us”, and “our” mean Cricklewood carpet cleaners, and references to “you” and “your” mean the customer who requests or receives the service. We may update these terms from time to time, and the version in force at the time of booking will usually apply to that booking. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. If you are booking on behalf of a landlord, tenant, business, managing agent, or other third party, you confirm that you have authority to do so and to agree to these terms on that party’s behalf.

Booking process begins when you request a service and provide the information needed for an accurate quote or estimate. This may include the type of flooring or fabric, approximate room sizes, level of soiling, access conditions, parking restrictions, and any special treatment requirements. Any quotation given before an inspection is based on the details supplied by you and may be revised if the actual condition, size, or access differs on the day.

A booking is only confirmed when we have accepted the appointment and, where required, received a deposit, card authorisation, or other booking confirmation. We reserve the right to decline or reschedule a service where the requested work is outside our scope, where equipment access is not suitable, or where safety cannot be reasonably assured. All appointments are subject to operative availability and the condition of the premises.

You are responsible for ensuring that the booked area is ready for cleaning at the agreed time. This includes moving small, delicate, or valuable items where possible, making the area accessible, and advising us of any known hazards. If a property is not reasonably prepared, we may need to limit the work, charge for waiting time, or rearrange the appointment.

Payments are due in accordance with the terms agreed at the time of booking or, if no separate payment arrangement is agreed, immediately upon completion of the service. We may accept payment by cash, card, bank transfer, or another method notified to you in advance. Any deposit paid to secure a booking may be non-refundable where this is clearly stated at the time of booking and where permitted by law.

All prices are normally quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on our trading status and the way the price has been presented. If additional work is requested on site, or if the job materially exceeds the original description, we may revise the price before proceeding. We will explain any material change where reasonably possible so that you can decide whether to continue.

If payment is not made when due, we reserve the right to suspend further work, retain any goods lawfully held, charge reasonable recovery costs where permitted, and/or pursue the debt through appropriate legal means. You must ensure that the payment method you provide is valid and that sufficient funds or credit are available. Chargebacks or payment disputes raised without reasonable grounds may result in recovery action.

You may cancel or postpone a booking by giving reasonable notice. Unless a different cancellation period is stated at the time of booking, we ask for at least 24 hours’ notice for standard appointments. Where shorter notice is given, or where an operative arrives and is unable to complete the job due to lack of access, unavailable parking where essential, unsafe conditions, or customer absence, we may charge a cancellation or wasted visit fee that reflects our reasonable loss.

We may also cancel or reschedule an appointment due to illness, transport disruption, equipment failure, weather conditions, unsafe working conditions, or any event outside our reasonable control. If we do so, we will usually offer an alternative date or time. We will not be liable for delays or cancellations caused by circumstances beyond our control, provided we act reasonably to minimise inconvenience.

If you need to amend the scope of the work after booking, you should notify us as soon as possible. Material changes may affect price, duration, staffing, or equipment requirements. We are not obliged to proceed on terms that are materially different from those originally agreed, although we will try to accommodate changes where practical.

Service standards and customer responsibilities

We will use reasonable skill and care in carrying out the service. However, cleaning results may vary depending on fabric type, previous treatment, age, wear, pre-existing damage, staining, moisture sensitivity, and environmental conditions. No carpet cleaning company can guarantee the removal of every stain, odour, or mark, particularly where damage is permanent or where fibres have already deteriorated. Any estimate of outcomes should be understood as an expectation, not a promise of perfection.

It is your responsibility to tell us, before work begins, about any relevant issues such as loose seams, colour loss, shrinkage risks, hidden damage, infestations, electrical hazards, water leaks, or materials that may react badly to cleaning products. If you fail to disclose important information, we may be unable to complete the job safely or to the standard you expect. We are entitled to rely on the information provided by you unless it is obviously incorrect.

If furniture must be moved, you should inform us in advance. We may refuse to move heavy, fragile, or high-value items, and we are not responsible for pre-existing instability, wall marks, floor marks, or breakages caused by items that are already in poor condition. You are encouraged to remove cash, jewellery, documents, and other valuables before the appointment. Where you ask us to work around items left in place, we may do so at your risk.

Liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we shall not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of enjoyment, or any loss arising from your failure to follow our instructions or disclose relevant information.

If we cause proven damage through our negligence, our liability will normally be limited to the reasonable cost of repair or replacement, taking account of wear, age, and pre-existing condition. Where a claim relates to carpets, rugs, upholstery, or associated items, compensation will not exceed the fair market value of the affected item immediately before the incident, less any depreciation. We may request photographic evidence, access to inspect the item, and any documents reasonably needed to assess the claim.

We are not liable for issues caused by ordinary wear and tear, hidden defects, poor installation, unsuitable materials, previous DIY treatment, manufacturer limitations, or natural colour variation. We also do not accept responsibility for shrinkage, pile distortion, browning, dye transfer, or re-soiling where these outcomes arise despite reasonable care or where the material is inherently vulnerable. If specialist treatment is required, we may recommend referral to a specialist at your cost.

Waste regulations and disposal

Waste regulations are followed in accordance with applicable UK environmental and local waste laws. Any waste generated during the provision of the service, including packaging, used consumables, and minor debris removed as part of the work, will be handled responsibly. We will not knowingly dispose of regulated or hazardous waste in a manner that breaches legal requirements. Where a job generates waste beyond normal service residue, additional handling charges may apply if lawful and agreed.

You are responsible for advising us of any potentially hazardous materials in the premises, including biological contamination, asbestos, mould, needles, chemicals, or other restricted substances. We may refuse to clean affected areas where doing so could create health, safety, or environmental concerns. We are not licensed to remove or transport waste that requires specialist treatment unless we expressly agree otherwise and hold the necessary authority to do so.

If cleaning results in wastewater or extracted residue, we will manage disposal in a way that is reasonably consistent with professional practice and legal obligations. However, drainage constraints, site conditions, and material composition may affect how waste must be handled. You agree not to instruct us to dispose of any material unlawfully or to ask us to breach any environmental or waste duty.

Complaints, warranties, and aftercare

Any concern about the service should be raised within a reasonable time after completion, and in any event as soon as the issue is noticed. This allows us the opportunity to inspect the work and, where appropriate, offer a remedy. Reasonable remedies may include a return visit, spot treatment, or other corrective action, provided the issue is one we are responsible for and it has been reported promptly.

Any warranty or satisfaction promise applies only to the specific terms stated at booking or in a written service description. General statements about quality, freshness, or appearance do not create a guarantee unless explicitly written and signed off. Aftercare instructions, such as drying times, ventilation, and limitations on foot traffic, should be followed carefully. Failure to follow aftercare advice may affect the result and may void any remedy otherwise available.

Where a complaint concerns a third-party product, pre-existing stain treatment, or material defect, we may need evidence from the manufacturer, installer, landlord, or other relevant party. We are not responsible for defects caused by product failure, unsuitable maintenance, or pre-treatment applied by another person before our attendance. Any decision on remedy will be based on the facts reasonably available to us.

Force majeure means any event beyond our reasonable control, including severe weather, fire, flood, strike action, public transport disruption, accidents, illness, supply problems, power failure, or legal restriction. If such an event prevents or delays performance, we may suspend the service, reschedule, or cancel without being in breach of contract. We will try to communicate promptly and fairly if a force majeure event affects your appointment.

Severability and interpretation means that if one part of these terms is found invalid or unenforceable, the rest will remain effective. Headings are included for convenience only and do not affect interpretation. Any failure by us to enforce a term on one occasion does not mean we waive the right to enforce it later. A waiver is only valid if agreed in writing.

These terms reflect a standard UK service arrangement and are intended to balance practical service delivery with consumer protections. They should be read together with any written quotation, booking confirmation, or agreed special condition. If there is any conflict between these terms and a specific written agreement for a particular booking, the specific written agreement will usually take priority to the extent of the inconsistency.

Governing law and jurisdiction

Governing law for these terms is the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also have rights under mandatory local consumer protections that cannot be excluded by contract. Any dispute arising under or in connection with these terms shall be subject to the courts of England and Wales, except where mandatory law gives you the right to bring proceedings elsewhere.

These terms constitute the entire agreement between you and us in relation to the relevant service, unless replaced or supplemented by a later written agreement. No person who is not a party to the contract has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise. All rights not expressly granted are reserved.

If you book carpet cleaning services, upholstery cleaning, rug cleaning, or other related work through Cricklewood carpet cleaners, these terms will apply to the fullest extent permitted by law. By making a booking, you accept the practical limits of cleaning work, the need for accurate information, and the importance of fair payment, safe access, and lawful waste handling. We aim to provide a professional service carried out with reasonable care, transparency, and respect for your property.